Tata Teleservices Drives Zero-Touch AR Transformation at Scale, Unlocking INR 125 Cr in Working Capital
The Objective
To transform Accounts Receivable operations at Tata Teleservices Limited at scale by enabling near zero-touch AR processes, accelerating posting cycles, unlocking working capital, and ensuring enterprise-grade reliability during peak volumes without increasing operational headcount.
The Background
Tata Teleservices Limited (TTSL) is a large telecom enterprise managing high-volume, complex receivables across multiple payment modes and systems. With annual transaction volumes running into thousands of crores, TTSL required a highly scalable, secure, and automated AR framework capable of handling peak loads while maintaining accuracy, control, and auditability.
The Numbers
reconciliation accuracy in under 2 minutes
processed annually with straight-through posting
DSO reduction driven by real-time reconciliation and posting
in AR operational cost savings
FTE headcount reduction
The Challenge
TTSL’s Accounts Receivable operations faced structural constraints that slowed cash realization and increased operational risk. Posting cycles extended up to two weeks, limiting real-time visibility into cash and reconciliation status. Manual and fragmented processes created security exposure, while the absence of customer self-service increased dependency on internal AR teams.
Our Solution
Global PayEX implemented a tightly integrated, enterprise-grade AR automation architecture using AlgoriQ and iManage, seamlessly connected to TTSL’s core Kenan and SAP systems.
01
Payment Ingestion
A unified ingestion layer captures payments across NEFT, RTGS, ECS, cheques, and gateway channels. Smart cheque tracking with MICR mapping and real-time status updates ensure complete visibility across instruments.
02
Intelligence & Controls
AlgoriQ’s ML-driven engine enables automated reconciliation with built-in UTR validation, TDS/GST tax reconciliation, and domain-level sender authorization. Unauthorized payment advice gets automatically blocked, strengthening security and control.
03
ERP & Customer Integration
Real-time integration with Kenan and SAP enables straight-through posting and automated reversals for dishonored cheques. The iManage self-service SOA portal empowers 730K+ active users with instant invoice and credit note application.
The Results
By transitioning to near zero-touch AR automation, TTSL significantly accelerated posting cycles and unlocked INR 125 Cr in working capital. The solution delivered 98% reconciliation accuracy in under two minutes, processed INR 4,500 Cr+ annually with straight-through posting, reduced DSO by 7–10 days, and generated sustained cost savings - all while maintaining CFO-grade auditability at telecom scale.
“A highly adaptable solution that has transformed the way we do business”
We have been using FreePay since 2017 and the improvement and efficiency it has brought in our collections and account receivables management has been remarkable.
FreePay has helped deliver electronic invoices to our Channel Partners in real time, process payments with all our business terms plugged in and taken care of our end-to-end customer account reconciliation.
Our Channel Partners have also been very appreciative of introducing FreePay to them especially for its feature capabilities, ease of use, transparency and customer support, without adding any cost to them.
Joseph Selvakumar , Vice President – Commercial ,
V-Guard Industries Ltd.
"Our accounts teams are delighted with the time & effort saved, and there are much fewer instances of accounting errors. AlgoriQ has automated every step of the reconciliation process, including identification of commission & deductions, accounting them into respective ledgers, and transferring entries to payables."
Saranyan R
Chief Finance Officer
TTK Prestige
Jyotsna Sharma
Chief Financial Officer
Bridgestone India
Jessica Chan
Director of Treasury APAC
Stanley Black & Decker
"We have been using FreePay since 2017 and the improvement and efficiency it has brought in our collections and account receivables management has been remarkable. It has helped deliver electronic invoices to our Channel Partners in real-time, and process payments with all our business terms plugged in."
Joseph Selvakumar
Vice President - Commercial
V-Guard Industries Ltd.
Ranjan Choudhury
Treasury Global Delivery Center Leader
3M
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